Privacy Policy

Last updated: 21 August 2026

About this Privacy Policy

This Privacy Policy explains how THE ONE REAL ESTATE LIMITED (“we”, “us” or “our”) collects, uses, shares, stores and protects personal information.

THE ONE REAL ESTATE LIMITED is the agency that collects and holds the personal information described in this Privacy Policy. Our address is Level 4, 1 Kenwyn Street, Parnell, Auckland 1052, New Zealand.

Personal information we collect

We collect personal information directly from you when you contact us, submit a website form or otherwise communicate with us. We may also collect technical and usage information automatically when you use our website.

The personal information we collect may include:

your name;
your contact details, such as your email address and telephone number;
technical information about your device, browser or network, including your IP address;
information about how you interact with us, our communications and our website; and
business and project enquiry details, including the organisation you represent, your role, the relevant project or opportunity, market interests, service requirements, partnership objectives, and other information you choose to provide through forms or messages.

Technical and usage information may be collected through cookies, analytics tools, server logs and similar technologies used by our website and its service providers.

Why we collect personal information

We collect and use personal information to:

respond to enquiries and communicate with developers, investors, property owners, buyers, agencies and strategic partners;
assess, coordinate and support property projects, market opportunities, partnerships and cross-border business activities;
connect people and organisations with relevant projects, markets, expertise, services and business opportunities;
provide or coordinate project strategy, branding, marketing, design, distribution, execution, sales networks and related real estate services;
operate, secure, analyse and improve our website, communications, content and services;
obtain professional advice, manage risk and protect our legal rights; and
comply with applicable legal and regulatory obligations.

Providing personal information

Providing some personal information is optional. However, if you do not provide your contact details or sufficient information about your enquiry, we may be unable to respond to, assess or properly assist with it.

If you do not provide information about your organisation, project, requirements or partnership objectives, our ability to assess the opportunity, identify relevant services or partners, or provide tailored support may be limited.

Sharing personal information

Where reasonably necessary for the purposes described in this Privacy Policy, we may share relevant personal information with:

Wix and other website hosting, analytics and communications service providers that help us operate, secure and analyse our website, manage enquiries and provide our services;
relevant developers, project partners, agencies, distribution partners and strategic service providers that help us respond to enquiries, coordinate requested services and connect people and organisations with relevant projects, markets or business opportunities;
our legal, accounting and other professional advisers, where necessary to obtain professional advice, manage risk or meet applicable legal obligations; and
government agencies, regulators, courts or law enforcement authorities where disclosure is required or permitted by law.

We only share personal information that is reasonably necessary for the relevant purpose.

Overseas service providers and partners

Some of our service providers or business partners may be located outside New Zealand, and personal information may be processed or stored outside New Zealand.

Where we disclose personal information to an overseas person or organisation, we will do so in accordance with the Privacy Act 2020 and, where required, take reasonable steps to ensure that appropriate privacy safeguards apply.

Cookies and website technologies

Our website and its service providers may use cookies and similar technologies to provide essential website functionality, maintain security, understand how visitors use the website and improve its performance.

You may be able to control cookies through your browser settings and any cookie controls made available on our website. Disabling certain cookies may affect how some parts of the website function.

Protecting personal information

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

These steps include using password-protected systems and reputable service providers with appropriate security safeguards, and restricting access to authorised staff and service providers who need the information for their work.

No method of transmission over the internet or electronic storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

Retaining personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.

When personal information is no longer required, we take reasonable steps to securely delete or anonymise it. This may include deleting it from systems under our control and securely disposing of physical records, where applicable.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to ask us to correct it if you believe it is inaccurate or incomplete, subject to any applicable legal exceptions.

To request access to or correction of your personal information, please contact us using the details below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.

Any changes will be published on this page together with an updated “Last updated” date. Changes will take effect when the updated Privacy Policy is published.

Contact us

If you have any questions about this Privacy Policy, or wish to request access to or correction of your personal information, please contact:

THE ONE REAL ESTATE LIMITED
Level 4, 1 Kenwyn Street
Parnell, Auckland 1052
New Zealand

Email: admin@theonerealestate.co.nz

If you are not satisfied with our response to a privacy concern, you may contact the New Zealand Office of the Privacy Commissioner at www.privacy.org.nz.